Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments, subscription cancellations, JimmAI Credits, Top-up purchases, upgrades, downgrades, and promotional pricing are handled.

By purchasing or using any paid JimmAI subscription, Top-up package, Enterprise service, or other paid offering, you agree to this policy.

1. No-Refund Policy

All payments made to JimmAI are final and non-refundable.

JimmAI does not provide refunds, partial refunds, credits, or cash reimbursements for:

• Subscription purchases;
• Subscription renewals;
• Unused subscription time;
• Unused JimmAI Credits;
• Top-up purchases;
• Plan upgrades;
• Plan downgrades;
• Promotional or discounted subscriptions;
• Partially used billing periods;
• Customer inactivity;
• Failure to use available credits;
• Dissatisfaction with generated content, creatives, recommendations, analysis, or other outputs; or
• A customer's decision to stop using JimmAI before the end of their billing period.

Customers are responsible for reviewing the selected plan, pricing, credit allocation, business limits, and applicable terms before completing a purchase.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

2. Subscription Plans

JimmAI currently offers the following subscription options.

Growth Plan

Regular Price: $199 per month

Launch Promotional Price: $99.50 per month during the applicable 50% launch offer.

The Growth Plan currently includes:

• 70,000 JimmAI Credits per monthly billing cycle;
• Support for 1 active business; and
• Access to features included in the Growth Plan at the time of subscription.

Scale Plan

Regular Price: $499 per month

Launch Promotional Price: $249.50 per month during the applicable 50% launch offer.

The Scale Plan currently includes:

• 175,000 JimmAI Credits per monthly billing cycle;
• Support for up to 5 active businesses; and
• Access to features included in the Scale Plan at the time of subscription.

Enterprise

Enterprise plans are provided on a customized basis.

Pricing, credits, business limits, users, services, support, and other commercial terms may be agreed separately with the customer.

Where an Enterprise agreement contains specific payment or cancellation terms, those agreed terms will apply.

3. Launch Promotional Pricing

JimmAI may provide eligible customers with a temporary 50% launch discount on selected subscription plans.

The launch discount applies to the subscription price only.

For example:

• Growth: $199 reduced to $99.50;
• Scale: $499 reduced to $249.50.

The promotional price does not reduce the standard monthly credit allocation or applicable plan limits unless specifically stated otherwise.

JimmAI may modify, reduce, discontinue, or replace promotional pricing for future billing periods.

Promotional purchases remain subject to this No-Refund Policy.

Once a promotional subscription payment has been completed, it is non-refundable.

4. Automatic Subscription Renewal

Paid subscriptions may renew automatically according to the customer's selected billing cycle.

Unless the customer cancels before the next renewal date, the subscription may be charged again at the applicable subscription price.

Customers are responsible for reviewing their subscription status and cancelling before renewal if they do not wish to continue.

Once a renewal payment has been successfully processed, the renewal payment is non-refundable.

5. Subscription Cancellation

Customers may cancel their subscription at any time.

Cancellation prevents the subscription from renewing after the current paid billing period.

Cancellation does not result in an immediate termination of the current subscription.

After cancellation:

• The current plan remains active until the end of the paid billing period;
• The customer can continue using available subscription credits and plan features until that period ends;
• No refund is provided for the remaining days of the billing period;
• No refund is provided for unused subscription credits; and
• The subscription will not renew after the cancellation becomes effective.

Cancellation does not convert unused credits or unused subscription time into a cash balance.

6. JimmAI Credits

JimmAI Credits are usage units used to access and perform eligible actions within the JimmAI platform.

The number of credits required for an action may vary depending on the type and amount of work performed.

Credits are not:

• Cash;
• Currency;
• A stored monetary balance;
• Redeemable for money;
• Refundable; or
• Transferable between unrelated customer accounts unless JimmAIspecifically permits it.

Customers purchase access to JimmAI services through their selected plan and receive an applicable credit allowance as part of that plan.

Credits have no independent cash redemption value.

7. Monthly Subscription Credits

Credits included with a monthly subscription are provided for use during the applicable billing cycle.

Monthly subscription credits:

• Are subject to the customer's selected plan;
• Are reduced as eligible JimmAI services are used;
• Reset according to the applicable billing cycle;
• Do not normally roll over into future billing periods;
• Cannot be exchanged for cash;
• Cannot be refunded; and
• Are forfeited when they expire or reset.

Failure to use all available credits during a billing period does not create a refund or payment adjustment.

8. Top-up Credits

Customers may purchase additional JimmAI Credits through available Top-up packages.

JimmAI may offer packages such as:

• $25 — 8,500 Credits;
• $50 — 17,500 Credits; and
• $100 — 35,000 Credits.

Available Top-up packages, pricing, and credit amounts may change from time to time.

Top-up purchases are separate from subscription payments and are not included in the 50% launch discount unless explicitly stated otherwise.

Top-ups Are Non-Refundable

All Top-up purchases are final and non-refundable.

Once a Top-up purchase has been completed, JimmAI does not provide refunds for:

• Unused Top-up Credits;
• Partially used Top-up Credits;
• A later subscription cancellation;
• A later plan upgrade or downgrade;
• Customer inactivity; or
• A customer's decision that they no longer require the additional credits.

Purchased Top-up Credits may be subject to separate validity or expiry rules communicated at the time of purchase. New Top-up purchases expire after 12 months.

9. Credit Usage

When a customer performs an eligible action in JimmAI, the required number of JimmAI Credits is deducted from the customer's available credit balance.

Different actions may consume different amounts of credits.

For example, content creation, creative generation, SEO analysis, competitor research, strategy creation, and other JimmAI services may have different credit requirements.

Customers are responsible for monitoring their available credit balance and usage.

Credit consumption for completed services is non-refundable.

10. Failed or Interrupted Actions

If an action fails because of a confirmed JimmAI system issue and the expected service was not delivered, JimmAI may, at its discretion, restore the affected JimmAI Credits.

Any such restoration is provided as JimmAI Credits and does not constitute a cash refund.

JimmAI may review individual cases involving confirmed platform errors, duplicated deductions, or service interruptions.

A credit restoration does not create a right to a monetary refund.

11. Subscription Upgrades

Customers may upgrade from one subscription plan to a higher plan during an active billing period.

Upgrades may take effect immediately.

Where applicable:

• The customer may be charged an additional amount for the remaining portion of the current billing period;
• Additional credits may be made available based on the remaining billing period;
• Higher plan limits may become available immediately; and
• Future renewals will follow the applicable higher-plan pricing.

All upgrade payments are final and non-refundable.

Upgrading does not create a refund for amounts previously paid under the lower plan.

Existing purchased Top-up Credits remain subject to their applicable terms.

12. Subscription Downgrades

Customers may request to downgrade to a lower subscription plan.

Downgrades generally take effect from the customer's next billing cycle rather than immediately.

Until the downgrade becomes effective:

• The existing plan remains active;
• Current plan benefits remain available;
• Applicable business limits remain unchanged;
• Existing monthly credits remain available until their normal reset or expiry; and
• No partial refund is provided for the remaining billing period.

At the next billing cycle, the lower plan and its applicable pricing, credits, and limits become active.

A downgrade does not create any entitlement to a refund.

13. Business Limits Following a Downgrade

If a customer downgrades to a plan that supports fewer active businesses than their current plan, the customer may be required to select which businesses will remain active.

Businesses above the new plan limit may become:

• Inactive;
• Archived;
• Restricted; or
• Read-only.

JimmAI does not normally delete business information solely because of a plan downgrade.

Customers may regain applicable access by upgrading to a plan that supports the required number of businesses.

No refund is provided because access to additional businesses becomes restricted following a customer-requested downgrade.

14. Plan Changes and Purchased Credits

Purchased Top-up Credits are separate from monthly subscription credits.

A customer's decision to:

• Upgrade;
• Downgrade;
• Cancel; or
• Change their subscription

does not create a refund entitlement for previously purchased Top-up Credits.

Top-up Credits will remain subject to their applicable usage and expiry terms.

15. Promotional Offers and Discounts

Payments made under promotional pricing, introductory discounts, coupons, launch offers, or other special pricing arrangements are also non-refundable.

The existence of a promotional discount does not create additional cancellation or refund rights.

Future subscription prices may change after a promotion expires.

Customers will be charged according to the applicable subscription pricing in effect for their account and billing cycle.

16. Generated Content and Results

JimmAI provides AI-assisted marketing services that may include content, creative assets, analysis, recommendations, strategy, research, search intelligence, and other marketing-related outputs.

Generated results may vary depending on factors including:

• Customer instructions;
• Available data;
• Business information;
• Selected features;
• Input quality; and
• The nature of AI-assisted generation.

JimmAI does not guarantee that every generated result will meet a customer's subjective preferences or produce a particular commercial, marketing, ranking, traffic, revenue, or business outcome.

Dissatisfaction with a generated result does not qualify a customer for a refund.

Customers remain responsible for reviewing and approving outputs before using or publishing them.

17. Billing Errors

The No-Refund Policy does not prevent JimmAI from correcting a genuine billing error.

Examples may include:

• An accidental duplicate charge;
• A charge that resulted from a confirmed JimmAI billing-system error; or
• Another clearly incorrect transaction caused by JimmAI.

Where a billing error is confirmed, JimmAI may correct or reverse the incorrect transaction as appropriate.

Correction of a confirmed billing error is separate from a customer-requested refund.

18. Unauthorized Transactions

Customers who believe a payment was made without authorization should contact JimmAI Support promptly and also notify their payment provider where appropriate.

JimmAI may investigate the transaction and take appropriate action based on the circumstances.

Nothing in this section limits any legal rights relating to unauthorized payments.

19. Suspension or Termination for Policy Violations

Where an account is suspended or terminated because of fraud, abuse, misuse, violation of JimmAI's Terms of Service, or other prohibited activity, payments already made remain non-refundable unless otherwise required by applicable law.

Unused credits do not become refundable because an account has been suspended or terminated for a policy violation.

20. Changes to Plans, Credits, and Pricing

JimmAI may update:

• Subscription pricing;
• Included credit allocations;
• Business limits;
• Top-up packages;
• Promotional offers;
• Plan features; or
• Other commercial terms.

Changes affecting future billing periods may be communicated through theJimmAI platform, website, email, or other appropriate channels.

Previously completed payments remain subject to the terms applicable to those transactions.

21. Changes to This Policy

JimmAI may update this Refund & Cancellation Policy as its services, plans, pricing, or business model evolve.

The latest version will be published on the JimmAI website and will display an updated effective date.

Customers should review this policy periodically.

22. Applicable Law

This No-Refund Policy applies to the maximum extent permitted by applicable law.

Nothing in this policy excludes or limits any consumer right, cancellation right, refund entitlement, or other legal protection that cannot lawfully be waived or excluded.

Where applicable law requires a refund or other remedy despite this policy, JimmAI will comply with those requirements.

23. Contact Us

For questions regarding subscriptions, billing, cancellations, credits, Top-ups, upgrades, or downgrades, please contact JimmAI through the Contact page or other official support channels available on the JimmAI website.